Shipping
Is local pickup available?
Yes, local pickup is available (you do not pay delivery costs or handling fees). The pickup address is from a Bayside suburb of Melbourne,Victoria (roughly 25km SE of the CBD). If you are looking for pickup, please contact me before purchasing to see when pickup is available If pickup is chosen, cash on pickup is required. We CANNOT process credit card, debit card, Eftpos at our location.
How quickly will the item / items be dispatched?
Standard orders delivered within Australia are dispatched via Australia Post within 2 business days of receiving full payment. Once dispatched, we will send you an email with a tracking number, allowing you to track your item via Australia Post
Please note : Special / custom orders will take longer since they are not a stocked item, and will need to be built. Please be aware of this
Please note : Special / custom orders will take longer since they are not a stocked item, and will need to be built. Please be aware of this
How quickly will the item / items be dispatched?
Sorry, I am currently unable to deliver internationally. If an Non-Australian postal address appears, you will be refunded and the item won't be sent.
Do you combine post on multiple purchases?
If you are after mutliple purchases, we are more than happy to combine post them to make postage cheaper per item. Please email me the items and quantity wanted, as well as your postcode, and I will get back to you as soon as possible.
Payment
Payment / Order methods available
Not everyone likes to shop online, so we have a number of options available and you can use the one that suits you best !. I am currently setup to accept the following payment methods:
(1) Credit card payments : Online payments can be made via your VISA / American Express / Mastercard. This will be processed via paypal. PLEASE NOTE: You DO NOT need a Paypal account to pay with your credit card.(2) Paypal Account : pay via your paypal account(3) Direct Deposit via your bank account : To pay via direct deposit, please email me. Once all the relivant information is received, an email will be sent to you containing an invoice , along with our account details.(4) Cash on pick up only. If pickup is preferred please email mePickup location is roughly 25km SE of Melbounre CBD, Victoria,Australia(5) Ordering via email. Prefer to order via email? Please email me
(1) Credit card payments : Online payments can be made via your VISA / American Express / Mastercard. This will be processed via paypal. PLEASE NOTE: You DO NOT need a Paypal account to pay with your credit card.(2) Paypal Account : pay via your paypal account(3) Direct Deposit via your bank account : To pay via direct deposit, please email me. Once all the relivant information is received, an email will be sent to you containing an invoice , along with our account details.(4) Cash on pick up only. If pickup is preferred please email mePickup location is roughly 25km SE of Melbounre CBD, Victoria,Australia(5) Ordering via email. Prefer to order via email? Please email me
Is it safe to process your credit card via Paypal? Is Paypal a secure payment option?
Paying with your credit card via PayPal (even if you dont have a Paypal account), the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions. It's accepted by merchants everywhere, both on and off eBay.
Ordering online is quick and simple through our online store. Payment is processed securely via the PayPal secure online transaction website. PayPal automatically encrypts your confidential information in transit from your computer to their service using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Note: You do not need a Paypal account to pay with your credit card.PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.Note: You do not need a Paypal account to pay with your credit card.
Ordering online is quick and simple through our online store. Payment is processed securely via the PayPal secure online transaction website. PayPal automatically encrypts your confidential information in transit from your computer to their service using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Note: You do not need a Paypal account to pay with your credit card.PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.Note: You do not need a Paypal account to pay with your credit card.
Product out of stock
An item has been sold out / out of stock. When will it be available?
If you are interested in an item that has been sold out, please email me (sales@thewoodworkingguy.com.au ).
Privacy Statement
We respect your privacy and therefore any personal information that you provide to us including your name, address, telephone number and email address will be kept safe and confidential and only used to process your order. Credit card details are not retained after the relevant transaction has been completed. We will not sell, rent, loan or disclose your information to any third party unless otherwise required by law. Personal information is stored in a secure manner and will only be used for the purpose for which you have provided it.
Terms and Conditions
What are your terms and conditions? Do you accept returns?
The following TERMS and CONDITIONS need to be understood prior to placing an order through us:
Please contact us if you have a problem with the item / items purchased.
Returns :If you are dissatisfied with the item /items you have received, will will happily organise a refund. For a refund to occur, ALL of the following conditions need to be met:(1) the item is returned to us in original condition (unused );(2) the item must be undamaged;(3) the item must be in a saleable condition upon return ;(4) you must notify us (via email: sales@thewoodworkingguy.com.au) , within 2 business days of you receiving the item / items, to let us know that you are unhappy, and want to return the item / items . Be aware that I have the ability to track an item, to see when it arrives.
I will not accept the return, if :
(1) you simply changed your mind;(2) Colour variations : - the item / items purchased is a slightly different colour from the item shown in the purchase pictures, when you purchased the item. Please be aware that timber is a natural product and that different colour variation and grains will occur from piece to piece. Please be assured that if you buy an item made out of a certain timber, I will send that timber. Or if you purchase an item /items of a certain painted colour, I will send you that shade of colour. Please note, that we have made every effort to display as accurately as possible the colours of our products that appear on this website. However, as the actual colours you will see will depend on your monitor / graphics card, we cannot guarantee that your monitor’s display of any colour will be accurate.. Also be aware that due to different environmental lighting throughout the course of a day, the camera may take pictures showing a more darker,or lighter shade of colour ;(3) Size variation : these item / items are hand made, and slight size difference may occur.(4) you don’t notify me within 2 business days of you receiving the item/items (I will know when an item / items arrive, due to tracking information).
If the above terms are met, i will refund you the cost of the item only. I will not refund any postage charges incurred from delivering or returning the item /items. You will be responsible for paying postage charges. You will also need to pay for the postage to return the items to us.
Please contact us if you have a problem with the item / items purchased.
Returns :If you are dissatisfied with the item /items you have received, will will happily organise a refund. For a refund to occur, ALL of the following conditions need to be met:(1) the item is returned to us in original condition (unused );(2) the item must be undamaged;(3) the item must be in a saleable condition upon return ;(4) you must notify us (via email: sales@thewoodworkingguy.com.au) , within 2 business days of you receiving the item / items, to let us know that you are unhappy, and want to return the item / items . Be aware that I have the ability to track an item, to see when it arrives.
I will not accept the return, if :
(1) you simply changed your mind;(2) Colour variations : - the item / items purchased is a slightly different colour from the item shown in the purchase pictures, when you purchased the item. Please be aware that timber is a natural product and that different colour variation and grains will occur from piece to piece. Please be assured that if you buy an item made out of a certain timber, I will send that timber. Or if you purchase an item /items of a certain painted colour, I will send you that shade of colour. Please note, that we have made every effort to display as accurately as possible the colours of our products that appear on this website. However, as the actual colours you will see will depend on your monitor / graphics card, we cannot guarantee that your monitor’s display of any colour will be accurate.. Also be aware that due to different environmental lighting throughout the course of a day, the camera may take pictures showing a more darker,or lighter shade of colour ;(3) Size variation : these item / items are hand made, and slight size difference may occur.(4) you don’t notify me within 2 business days of you receiving the item/items (I will know when an item / items arrive, due to tracking information).
If the above terms are met, i will refund you the cost of the item only. I will not refund any postage charges incurred from delivering or returning the item /items. You will be responsible for paying postage charges. You will also need to pay for the postage to return the items to us.